No cap — if it ain’t right, we’ll make it tight.
🔁 15-Day Flex Back Guarantee
Got second thoughts? No stress. You’ve got 15 days from delivery to send it back — clean, fresh, and still in the box.
Conditions:
- Gotta be unused, tags on, original packaging intact.
- Keep that order receipt or confirmation email — that’s your pass.
📦 How to Bounce It Back
- Slide into our inbox at supak@supahgoods.com
- Drop your:
- Name
- Order number
- What’s up (return, refund, exchange)
- Pics or vids if it’s faulty — we ain’t mind readers
- We’ll hit you back with the next move + return address.
- Pack it safe. If it breaks on the way back, that’s on you unless it’s a delivery issue.
💸 Refund Flow
Once your return’s back in our lab and passes inspection:
- We’ll shoot the refund to your original payment method in 5–10 biz days
- If it’s late-late (like 15+ days), hit us up again.
💥 What You Can’t Return
We keep it real, so here’s the no-go list:
- Used gear
- Custom or personal items
- Sale items (clearance = commitment)
- Gift cards
- Items that been worn out, busted, or abused
🔄 Exchange Game
Wrong size or color?
We don’t do direct swaps — just return your item, get your refund, and cop the new one fresh.
🚫 Pre-Sale = Locked In
If you buy something on pre-sale, you can’t cancel or refund until it ships. We give ETAs, but delays can happen. Patience is power.
🛠 Supah Warranty – 1 Year Strong
We got you on manufacturer defects for 12 months — stitching, hardware, electronics.
But if you dropped it in lava, chewed it up, or rode it into battle — that’s on you.
📬 Still Got Questions?
We’re here 24/7 — hit us at supak@supahgoods.com or Whatsapp us @+85253271458
Real humans. Real quick.